Last updated: September 2026
FITRA (“we,” “us,” “FITRA”) offers three kinds of paid product or service: (1) digital products and downloadable resources, (2) online fitness coaching programs, and (3) offline/in-person personal training (currently Hyderabad-based). Refund and cancellation eligibility depends on which category your purchase falls under and the specific circumstances involved — the section below that matches your purchase governs. Nothing in this policy is intended to limit or exclude any right or remedy available to you under applicable Indian consumer protection law; where this policy and the law conflict, the law applies.
Digital Products & Downloadable Resources
This section applies to standalone digital products FITRA sells — for example, guides, trackers, spreadsheets, and other downloadable educational resources, such as the FITRA Progressive Overload Starter Kit.
Digital products are normally delivered electronically to the email address provided at purchase shortly after successful payment. Once a product has been successfully delivered, purchases are generally non-refundable.
We will provide a refund or other appropriate remedy where:
- you were charged more than once for the same purchase (a duplicate payment);
- payment succeeded but delivery failed and we are unable to resolve it;
- the files you received are corrupted, inaccessible, or materially defective, and we cannot provide a working replacement;
- what you received is materially different from what was described at the time of purchase; or
- a refund or other remedy is required under applicable law.
We generally do not provide refunds solely because you changed your mind after successful delivery, decided not to use the product, made an accidental purchase after delivery had already succeeded, or expected a feature the product description did not include.
If your delivery email hasn’t arrived, check your spam/promotions folder first, then contact us using the details below — we can resend it directly.
Online Coaching / Transformation Programs
This section applies to FITRA’s online coaching programs (Basic Coaching, Transformation Coaching, and Premium Coaching).
Fees attributable to coaching and services already delivered to you — including your initial assessment, your personalized training and nutrition plan, and any consultations, check-ins, or other individualized work already completed for you — may generally be non-refundable, and will be taken into account when we assess any refund request.
Whether any prepaid, undelivered future portion of your program is refundable depends on the specific circumstances, the terms agreed for your program, and applicable law.
If you need to withdraw before your program has actually started (before any assessment, onboarding, or coaching interaction has taken place), contact us as soon as possible — a payment made in error, or made before any service has been delivered, will be handled under “Duplicate or Incorrect Payments” below.
If FITRA is unable to continue providing your agreed future coaching services for reasons within our control, we will provide an appropriate resolution, which may include refunding the applicable undelivered portion of your program.
We encourage every prospective client to ask questions during the consultation call before paying, so you can be confident FITRA is the right fit before you commit.
Offline / In-Person Personal Training
This section applies to FITRA’s Premium Offline/Personal Coaching line — in-person training, currently Hyderabad-focused with particular priority on KPHB and surrounding areas.
This line of business does not yet have a formalized, published package or pricing structure. Until it does, the following general principles apply:
- completed sessions are not refundable;
- any prepaid, unused sessions or unused package balance will be refunded (or credited, at your choice) if FITRA is unable to provide the purchased service; and
- duplicate or incorrect payments are handled under “Duplicate or Incorrect Payments” below.
Specific cancellation, rescheduling, no-show, and package-validity terms for a particular in-person package will be disclosed to you in writing at the time of that specific purchase, and those package-specific terms govern if they differ from the general principles above.
Duplicate or Incorrect Payments
If you believe you were charged more than once for the same purchase, or charged an incorrect amount, contact us using the details below with your payment information. Once we confirm the error, the duplicate or incorrect amount will be refunded to your original payment method.
How to Request Support or a Refund
Email fitracoaching@gmail.com with:
- your name and the email or phone number used at purchase;
- the product or program purchased and the approximate purchase date;
- a payment reference (transaction ID, payment screenshot, or order confirmation), if available; and
- a description of the issue.
We prefer that you contact us within 7 days of discovering a purchase or delivery problem, so we can investigate promptly while the details are fresh. This preference does not reduce or eliminate any right or remedy you may have under applicable law after that period.
Approved Refund Processing
Once a refund is approved, we initiate it through our payment processor (Razorpay) as soon as we can. From there, Razorpay forwards the refund to your original payment method (the card, UPI, netbanking, or wallet used at purchase) — we do not handle the funds transfer directly.
According to Razorpay’s own published guidance, refunded amounts typically reflect in the customer’s account within 5–7 business days of being sent to the bank, and Razorpay notes this can extend up to 10 working days in some cases depending on the receiving bank’s own processing time. This part of the timeline is outside FITRA’s control.
Applicable Law
This policy is intended to operate alongside, not instead of, any rights and remedies available to you under applicable Indian consumer protection law, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Nothing in this policy limits, excludes, or is intended to limit or exclude any such right or remedy.
Online body recomposition coaching for busy professionals — anywhere.
Premium in-person coaching available in KPHB & surrounding areas, Hyderabad.